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Customer Support


We are now accepting orders for thousands of products, including SmartStrips and Vera.

Don't see what you are looking for? We are constantly working to add more products. Contact us to see if we can help you!

Returns / Replacements / Money-Back Guarantee

If you have issues or concerns with items you've purchased, please take advantage of our free & friendly technical support staff by emailing with the details of your order and the issue you are having. We often solve problems quickly and for free!

If you are dissatisfied with your purchase, you may return your items in their original condition, within 30 days of purchase, for an exchange or refund. (Please see notes below)

  • All returns for refund must be requested within 30 days of purchase.
  • Defective items will be replaced at no cost to the consumer within 30 days of purchase. After 30 days, all returns must be defective, and must go through the manufacturer for testing and/or replacement only, under the manufacturer's warranty.
  • All clearance sales are final, unless the product is defective.
  • Due to copyright restrictions, books, manuals, and software may not be returned unless the product is defective.

TO MAKE ANY RETURN, you must first obtain a Return Authorization (RA) number.
To do so, Please email details to

Please note:

  • A minimum 15% restocking fee will be imposed on all items that have been opened and are not returned in "like-new", resalable condition. Lost or damaged packaging, manuals, accessories or wiring, will incur additional charges.
  • The return authorization number must appear on all packages and paperwork in connection with the return or your shipment may be refused.
  • You may opt to temporarily pay for an advanced replacement of a defective item. We will refund that cost as soon as the defective item is received.
  • Credit card purchases can be refunded to the original credit card number only. Purchases made with checks, cash or money orders will be refunded by check. PayPal purchases will be refunded via PayPal to the purchaser's account. Please allow 2 - 4 weeks for processing of all refunds. For status on your refund please email!
  • Issuance of a return authorization does not bind the SmartHomeUSA to accept the return. Final decision shall be made after SmartHomeUSA has inspected the returned product.
  • Products no longer part of our current product line must be returned to the original manufacturer for warranty replacement or repair.
  • In no event will SmartHomeUSA be liable for any special, incidental, indirect or consequential damages whatsoever arising out of the inability to use the product.
  • All related fees for returns (outgoing and returning shipping) are the responsibility of the customer.
30-Day Money Back Guarantee

Special-Order Items

  • Special-order items are not stocked in our warehouse
  • Orders may not be canceled after placement
  • Products cannot be returned unless defective
  • Defective items can be returned for exchange only
  • Usually drop-shipped from the manufacturer within 1-2 weeks

Terms of Sale reserves the right to limit quantities on any item sold, and to change the pricing of any item, at any time, without prior notice. As a protection to our customers, when the shipping address differs from the billing address, there may, in some cases, be a delay in the ship date until verification that the cardholder and buyer are the same.

Errors on Our Website

We do our best to ensure that the information on our website is accurate, thorough, and up-to-date. However, there may be instances of inaccurate or incomplete data, including availability and/or price. We make no warranty or guarantee that the information on our website is current, complete, or free from errors. We reserve the right to correct errors and/or update our website at any time without notice. We reserve the right to refuse or cancel orders containing errors and/or inaccuracies, including those already submitted, whether or not the order has been confirmed and/or your credit card charged. We will issue a full refund to the original pay type if your order is canceled after your payment has been processed.


Our site provides users the opportunity to opt-out of receiving promotional/marketing information from us. Please be aware we follow all anti-spam rules and laws, and your email will not be given away or sold. Your information is safe with To unsubscribe from our promotional mailings, simply: Send email to

Low Price$ Guaranteed!

Our "Low Price Guarantee" is intended to provide our customers the convenience and cost savings of one-stop shopping. We take great pride in the high operating efficiencies we've achieved, and we're happy to pass those savings on to you by being competitively priced. We utilize manufacturer's published part numbers and encourage comparison shopping, knowing that we'll always come out on top. We do this while also providing the most informed, personalized technical support in the industry.

We will beat any full-service competitor's normal retail price on any of the products we sell. Simply provide the specifics of the retailer's regularly posted price, and we will gladly beat that price at the time of your purchase.

  • A full-service competitor is one that offers free technical support via telephone and email.
  • Excludes sales prices, coupons, and out-of-stock items.
  • Our customer service staff must be able to verify stock of the item by the competitor.


From time to time SmartHomeUSA will offer the public money saving coupons. These coupons may not be combined with other offers nor be used with existing discounts, such as clearance or items on sale. Both dealers and customers are permitted to use coupons, but they may only be applied towards our retail pricing (i.e. dealer pricing cannot be further discounted). To receive our money saving coupons, please subscribe to our newsletter!

Marketing Inquiries

We would prefer email to telephone calls in regards to all Marketing Inquiries. For consideration, please send an email with all details to web[at] We will reply within 1 business day.


Thanks so much for your help. We at Briggs Design say great customer service. - Linda Briggs
Allow me to complement how efficiently SmartHomeUSA operates both on email and over the phone. I am very pleased with your support and plan on doing future business. My sincere thanks to you and all concerned. - Mike Zucker
The customer service person I spoke with was very helpful and professional. Thank You. - Jim Huffmyer
Must say thanks for the assistance with this order it arrived here in New Zealand today which is magic service (5 days from one side of the world to the other). Would certainly say that you delivered in every way and I would have no hesitation in recommending you to any future customers down here in New Zealand. - Regards Paul
Thank you so much for helping me with this have certainly gone above and beyond on this order and you should be congratulated for your determination and follow through with customer service. Because of you I am sure I will return to this web site and I will be sure to tell family and friends about you and the service received. (You were so good to even take a call on a day off.) - Respectfully, Sandi
I haven't had a chance to open the package from you but just wanted to note that I'm pretty amazed with the speed of your service!!! - Thanks, Karla
I would like to say "thank you" for my experience with I purchased a Smart Strip on a Monday night and it was delivered on Wednesday afternoon! It does exactly what it claims to do and I couldn't be happier with it! The credit card transaction went perfectly as well. I sincerely hope to do more business with! - Eric
"I think Z-Wave is part of the future. I now have my crude home theatre using the Harmony 890. It lets me hide my IR devices behind a closed cabinet door, and there is a high potential I will begin using it to control my Z-Wave lighting control system. It is interesting to note what my ZWave-controllers are operating - A Russound-speaker equipped home theatre and whole house audio purchased from the best source for home anything electronics - "SmartHome (don't forget the) USA". They blew everyone else away with service and advice. And the price was great!" - Unbiased Opinion from a Leading Industry Engineer and Home Technology Enthusiast, Tom Mariner
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