Order Fulfillment Policy|
Orders are fulfilled during normal business hours, 9am - 5pm EST. If you have any questions or concerns about your order, please email us at firstname.lastname@example.org or contact us here.
- All shipments include tracking and insurance, at no cost to you!
- All orders will process same or next business day!
- All rates are calculated based on the weight of the items ordered and your location. Begin checkout to use our shipping calculator.
- All orders going to P.O. boxes must be shipped via USPS.
- Any back orders will ship via Ground Delivery. Partial shipments are available for an extra fee upon request.
- Oversized/Overweight: Our online shipping calculator is reasonably accurate. However we may have to charge extra handling fees for certain large/oversized orders. We will contact you if this is the case.
- Special Order Items: Items labeled "Special Order" on our website
are not stocked and may take up to 7-14 days for delivery.
Orders for these items cannot be cancelled or returned once the order is
placed. Defective Special Orders may be returned for an exchange only.
Otherwise, a minimum 15% restocking charge will apply.
- Signature Required Delivery Option: We now offer a "Signature Required" delivery option for $2.75. Please check this box to require the carrier obtain a signature before delivering the package to your location. If this box is not checked, all deliveries that reflect "Package left at front door / back door / porch / garage" are considered to be successfully delivered. If you opt out of "signature required", these packages are your sole responsibility once successfully delivered.
- Shipments Outside the Continental US (48 contiguous states): Please see below for information on shipments outside of the 48 contiguous states.
Continental US Shipping Rates Don't see your preferred shipping method? Ask us! email@example.com
Standard Ground Shipping
Expedited Shipping *when available
- For 3-day and 2nd Day Air delivery in the continental United States, delivery time for in-stock items is typically 1 to 3 days. Rates are available in our shipping calculator during Checkout.
- Next Day Guaranteed delivery is available. Next Day charges are based on current common carrier freight charges.
- Certain heavy or bulky products may incur extra dimensional weight charges that are not automatically calculated by the shipping calculator. If your order contains products that meet this criteria, we will contact you prior to shipping to get your approval.
*Note that not all shipping options are available to all locations. You will be notified if this is the case.
HI, AK and International Shipments
- Rates are available during checkout. We only charge actual cost!
- SmartHomeUSA ships International orders via USPS Priority Mail or USPS Express Mail unless otherwise requested.
- Delivery of international orders may take 7-14 days or more.
- All international shipments are insured, and a tracking number is
available upon request: Email
- Prices for shipping outside the U.S. do not include any applicable
customs fees or value added tax (VAT) that may be charged by the carrier.
You may be required to pay these fees upon the delivery of your order.
- For your protection, international customers may be required to provide
valid ID with each order (you will be contacted if this is the case).
- California, Utah, Florida, and/or Pennsylvania Residents: Actual Sales Tax Applied
- CA, UT, FL, or PA Verified Wholesale Dealers: No tax
- All Other Locations: No Tax